Game Breaking Bug?

General
1

I am loving this game so far, but I ran into a game breaking bug that I hope someone can help with.

On the mission What Lies Beneath, I crossed the catwalk and used the tricorder to open the door. When I approached the door, I the game played an “unlocking” sound and the screen went black – as if it were loading the next scene. However, the screen stayed black for several mins, leading me to force close / reboot.

Now, when I load the save, I immediately get the same “unlocking” sound followed by a black screen that never loads the next scene. I am essentially stuck. Is there any way to revert to a previous save or workaround this issue?

1 Like
2

I forgot to mention – I am on the PC version.

3

Have you tried to just move away a bit farther from the door and aproach again ? That fixed it for me on my first playtrought. I guess there is a hidden trigger that didn’t work well :smiley:

4

I have this exact same problem!!! Is there a patch for this or any way to fix it!?!?

5

Anybody fix this bug yet??

6

You find a solution?

7

Ive got the same issue and its so frustrating how you cant go back a level.

8

Make sure you have the latest video drivers and do a clean install of the drivers. This will help rule out problems that may be causing the issue.

9

If anybody has the ability to upload their save game file to the cloud and DM me a link, I’d like to look into this.

You can find the save file here:

C:\Users[user]\AppData\Local\StarTrekGame\Saved\SaveGames\EndeavorSlot[#].sav

You may have to turn on hidden files and folders in your file explorer.

Thank you!

10

Can’t say I ran into this, or any game-break bugs for PC. Yet. But that is through an entire playthrough. First of a few, as I will be trying different paths. So I’ll be watching for them as I go.

11

I’m seeing the exact same problem. Epic Store version on PC.

12

I have a save file that I’m ready to share, but I guess because I’m so new I can’t DM yet? Any other way for me to get this to you? P.S., thank you for trying to help!

13

I actually reverted to an earlier save but the same problem happens as soon as I get to the same place again. Really seems a game breaking bug even if it’s not hitting everyone.

14

Hi there. Gomas64 sent me a save file and I it does not produce a crash on my system in the release build nor in editor.

So, I’m going to make a new request- if you suffered this bug, could please DM me a cloud link to your DXDIAG?

You can generate one by pressing the windows key and typing DXDIAG. You should see an option to run the command in the start menu.

15

Hi,
I’m having the same issue. The only difference is I have a multi monitor setup and noticed there is an engine crash report behind the locked up full screen game. I was able to do a win key + shift + arrow to move the window to another screen.

I do have another computer with different hardware that I can try. If you want I can also send you a DXdiag as well.

16

754×838 30.5 KB

I don’t seem to have a way to dm you. I am also new here so I could be blind to that option.

17

Ok it is very possibly a driver issue. game save works on the other computer.
Specs are as follows:
Not working PC

System Information

  Time of this report: 6/2/2023, 23:31:36
           Machine Id: {E09E2AE7-E6E1-4645-95B5-EB1A36887DDC}
     Operating System: Windows 11 Pro 64-bit (10.0, Build 22621) (22621.ni_release.220506-1250)
             Language: English (Regional Setting: English)
  System Manufacturer: ASUS
         System Model: System Product Name
                 BIOS: 2305 (type: UEFI)
            Processor: 12th Gen Intel(R) Core(TM) i7-12700K (20 CPUs), ~3.6GHz
               Memory: 65536MB RAM
  Available OS Memory: 65278MB RAM
            Page File: 18143MB used, 51229MB available
          Windows Dir: C:\Windows
      DirectX Version: DirectX 12
  DX Setup Parameters: Not found
     User DPI Setting: 96 DPI (100 percent)
   System DPI Setting: 96 DPI (100 percent)
      DWM DPI Scaling: Disabled
             Miracast: Available, with HDCP

Microsoft Graphics Hybrid: Supported
DirectX Database Version: 1.4.6
DxDiag Version: 10.00.22621.0001 64bit Unicode

Display Devices

       Card name: Intel(R) UHD Graphics 770
    Manufacturer: Intel Corporation
       Chip type: Intel(R) UHD Graphics Family
        DAC type: Internal
     Device Type: Full Device (POST)
      Device Key: Enum\PCI\VEN_8086&DEV_4680&SUBSYS_86941043&REV_0C
   Device Status: 0180200A [DN_DRIVER_LOADED|DN_STARTED|DN_DISABLEABLE|DN_NT_ENUMERATOR|DN_NT_DRIVER]

Device Problem Code: No Problem
Driver Problem Code: Unknown
Display Memory: 32766 MB
Dedicated Memory: 128 MB
Shared Memory: 32638 MB
Current Mode: 1920 x 480 (32 bit) (60Hz)
HDR Support: Not Supported
Display Topology: Extend
Display Color Space: DXGI_COLOR_SPACE_RGB_FULL_G22_NONE_P709
Color Primaries: Red(0.639648,0.330078), Green(0.299805,0.599609), Blue(0.149414,0.059570), White Point(0.312500,0.329102)
Display Luminance: Min Luminance = 0.500000, Max Luminance = 270.000000, MaxFullFrameLuminance = 270.000000
Monitor Name: Generic PnP Monitor
Monitor Model: ZeroMOD
Monitor Id: ___3132
Native Mode: 480 x 1920(p) (60.000Hz)
Output Type: HDMI
Monitor Capabilities: HDR Not Supported
Display Pixel Format: DISPLAYCONFIG_PIXELFORMAT_32BPP
Advanced Color: Not Supported
Driver Name: <>,C:\Windows\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_08a52cf2f322ba79\igd10iumd64.dll,C:\Windows\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_08a52cf2f322ba79\igd10iumd64.dll,C:\Windows\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_08a52cf2f322ba79\igd12umd64.dll
Driver File Version: 30.00.0101.1371 (English)
Driver Version: 30.0.101.1371
DDI Version: 12
Feature Levels: 12_1,12_0,11_1,11_0,10_1,10_0,9_3,9_2,9_1
Driver Model: WDDM 3.0
Hardware Scheduling: DriverSupportState:AlwaysOff Enabled:False
Displayable: Not Supported
Graphics Preemption: Triangle
Compute Preemption: Thread group
Miracast: Not Supported by Graphics driver
Detachable GPU: No
Hybrid Graphics GPU: Integrated
Power P-states: Not Supported
Virtualization: Paravirtualization
Block List: DISABLE_HWSCH
Catalog Attributes: Universal:False Declarative:True
Driver Attributes: Final Retail
Driver Date/Size: 2022-02-02 7:00:00 PM, 28729864 bytes
WHQL Logo’d: Yes
WHQL Date Stamp: Unknown
Device Identifier: {D7B78E66-05C0-11CF-A876-F1A6A3C2D335}
Vendor ID: 0x8086
Device ID: 0x4680
SubSys ID: 0x86941043
Revision ID: 0x000C
Driver Strong Name: oem106.inf:5f63e5343a1d2d33:iADLSD_w10_DS:30.0.101.1371:PCI\VEN_8086&DEV_4680&SUBSYS_86941043
Rank Of Driver: 00CF0001
Video Accel:
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{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S340,0x30343353) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
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D3D9 Overlay: Not Supported
DXVA-HD: Supported
DDraw Status: Enabled
D3D Status: Enabled
AGP Status: Enabled
MPO MaxPlanes: 3
MPO Caps: ROTATION,HORIZONTAL_FLIP,RGB,YUV,BILINEAR,HIGH_FILTER,STRETCH_YUV,STRETCH_RGB,IMMEDIATE,HDR (MPO3)
MPO Stretch: 21.000X - 0.334X
MPO Media Hints: colorspace Conversion
MPO Formats: NV12,YUY2,R16G16B16A16_FLOAT,R10G10B10A2_UNORM,R8G8B8A8_UNORM,B8G8R8A8_UNORM
PanelFitter Caps: ROTATION,HORIZONTAL_FLIP,RGB,YUV,BILINEAR,HIGH_FILTER,STRETCH_YUV,STRETCH_RGB,IMMEDIATE,HDR (MPO3)
PanelFitter Stretch: 21.000X - 0.334X
Component Drivers:
Driver Name: Unknown
Driver Version: Unknown
Driver Date: Unknown
Driver Provider: Unknown
Catalog Attributes: N/A

       Card name: Intel(R) Arc(TM) A770 Graphics
    Manufacturer: Intel Corporation
       Chip type: Intel(R) Arc(TM) A770 Graphics Family
        DAC type: Internal
     Device Type: Full Device (POST)
      Device Key: Enum\PCI\VEN_8086&DEV_56A0&SUBSYS_10208086&REV_08
   Device Status: 0180200A [DN_DRIVER_LOADED|DN_STARTED|DN_DISABLEABLE|DN_NT_ENUMERATOR|DN_NT_DRIVER]

Device Problem Code: No Problem
Driver Problem Code: Unknown
Display Memory: 48894 MB
Dedicated Memory: 16256 MB
Shared Memory: 32638 MB
Current Mode: 1920 x 1080 (32 bit) (60Hz)
HDR Support: Not Supported
Display Topology: Extend
Display Color Space: DXGI_COLOR_SPACE_RGB_FULL_G22_NONE_P709
Color Primaries: Red(0.639648,0.330078), Green(0.299805,0.599609), Blue(0.149414,0.059570), White Point(0.312500,0.329102)
Display Luminance: Min Luminance = 0.500000, Max Luminance = 270.000000, MaxFullFrameLuminance = 270.000000
Monitor Name: Generic PnP Monitor
Monitor Model: Acer X233H
Monitor Id: ACR0093
Native Mode: 1920 x 1080(p) (60.000Hz)
Output Type: Displayport External
Monitor Capabilities: HDR Not Supported
Display Pixel Format: DISPLAYCONFIG_PIXELFORMAT_32BPP
Advanced Color: Not Supported
Driver Name: C:\Windows\System32\DriverStore\FileRepository\iigd_dch_d.inf_amd64_85819d054b1d86c5\igdumdim64.dll,C:\Windows\System32\DriverStore\FileRepository\iigd_dch_d.inf_amd64_85819d054b1d86c5\igd10iumd64.dll,C:\Windows\System32\DriverStore\FileRepository\iigd_dch_d.inf_amd64_85819d054b1d86c5\igd10iumd64.dll,C:\Windows\System32\DriverStore\FileRepository\iigd_dch_d.inf_amd64_85819d054b1d86c5\igd12umd64.dll
Driver File Version: 31.00.0101.4369 (English)
Driver Version: 31.0.101.4369
DDI Version: 12
Feature Levels: 12_2,12_1,12_0,11_1,11_0,10_1,10_0,9_3,9_2,9_1
Driver Model: WDDM 3.1
Hardware Scheduling: DriverSupportState:Experimental Enabled:False
Displayable: Not Supported
Graphics Preemption: Triangle
Compute Preemption: Thread group
Miracast: Not Supported by Graphics driver
Detachable GPU: No
Hybrid Graphics GPU: Discrete
Power P-states: Not Supported
Virtualization: Paravirtualization
Block List: DISABLE_HWSCH
Catalog Attributes: Universal:False Declarative:True
Driver Attributes: Final Retail
Driver Date/Size: 2023-05-09 7:00:00 PM, 2276816 bytes
WHQL Logo’d: Yes
WHQL Date Stamp: Unknown
Device Identifier: {D7B78E66-15E0-11CF-27F2-4530A7C2D235}
Vendor ID: 0x8086
Device ID: 0x56A0
SubSys ID: 0x10208086
Revision ID: 0x0008
Driver Strong Name: oem134.inf:5f63e534827817bd:iDG2DH_w10_DS:31.0.101.4369:PCI\VEN_8086&DEV_56A0&SUBSYS_10208086
Rank Of Driver: 00CF0001
Video Accel: ModeMPEG2_A ModeMPEG2_C ModeWMV9_C ModeVC1_C
DXVA2 Modes: DXVA2_ModeMPEG2_VLD DXVA2_ModeMPEG2_IDCT {E07EC519-E651-4CD6-AC84-1370CCEEC851} {BCC5DB6D-A2B6-4AF0-ACE4-ADB1F787BC89} DXVA2_ModeVC1_D2010 DXVA2_ModeVC1_IDCT DXVA2_ModeWMV9_IDCT DXVA2_ModeH264_VLD_NoFGT DXVA2_ModeH264_VLD_Stereo_Progressive_NoFGT DXVA2_ModeH264_VLD_Stereo_NoFGT DXVA2_ModeH264_VLD_Multiview_NoFGT {C528916C-C0AF-4645-8CB2-372B6D4ADC2A} {07CFAFFB-5A2E-4B99-B62A-E4CA53B6D5AA} {91CD2D6E-897B-4FA1-B0D7-51DC88010E0A} {8C56EB1E-2B47-466F-8D33-7DBCD63F3DF2} DXVA2_ModeHEVC_VLD_Main {75FC75F7-C589-4A07-A25B-72E03B0383B3} DXVA2_ModeHEVC_VLD_Main10 {E484DCB8-CAC9-4859-99F5-5C0D45069089} {41A5AF96-E415-4B0C-9D03-907858E23E78} {6A6A81BA-912A-485D-B57F-CCD2D37B8D94} {E4E3CF5B-97D2-4658-AACB-366E3EE2CEEE} {FD9D9559-0FD3-4917-A9A7-07E714EE9EF9} {8FF8A3AA-C456-4132-B6EF-69D9DD72571D} {C23DD857-874B-423C-B6E0-82CEAA9B118A} {5B08E35D-0C66-4C51-A6F1-89D00CB2C197} {0E4BC693-5D2C-4936-B125-AEFE32B16D8A} {2F08B5B1-DBC2-4D48-883A-4E7B8174CFF6} {5467807A-295D-445D-BD2E-CBA8C2457C3D} {AE0D4E15-2360-40A8-BF82-028E6A0DD827} DXVA2_ModeVP9_VLD_Profile0 DXVA2_ModeVP9_VLD_10bit_Profile2 {76988A52-DF13-419A-8E64-FFCF4A336CF5} {68A21C7B-D58F-4E74-9993-E4B8172B19A0} {80A3A7BD-89D8-4497-A2B8-2126AF7E6EB8} {1D5C4D76-B55A-4430-904C-3383A7AE3B16} {A7F759DD-5F54-4D7F-8291-42E883C546FE} {F34FA92F-DC79-474C-B0DB-B7BD4522DF77} {B8BE4CCB-CF53-46BA-8D59-D6B8A6DA5D2A} {CA44AFC5-E1D0-42E6-9154-B127186D4D40} {F9A16190-3FB4-4DC5-9846-C8751F83D6D7} {49761BEC-4B63-4349-A5FF-87FFDF088466} {97688186-56A8-4094-B543-FC9DAAA49F4B} {1424D4DC-7CF5-4BB1-9CD7-B63717A72A6B} {464BDB3C-91C4-4E9B-896F-225496AC4ED6} {9B31316B-F204-455D-8A8C-9345DCA77C01} {AFE4285C-AB63-4B2D-8278-E6BAACEA2CE9} {277DE9C5-ED83-48DD-AB8F-AC2D24B22943} {04C5BA10-4E9A-4B8E-8DBF-4F4B48AFA27C} {0ACEF8BC-285F-415D-AB22-7BF2527A3D2E} {24D19FCA-C5A2-4B8E-9F93-F8F6EF15C890} {353ACA91-D945-4C13-AE7E-469060FAC8D8} {B8B28E0C-ECAB-4217-8C82-EAAA9755AAF0} {8732ECFD-9747-4897-B42A-E534F9FF2B7A} {580DA148-E4BF-49B1-943B-4214AB05A6FF} {CEE393AB-1030-4F7B-8DBC-55629C72F17E} {87B2AE39-C9A5-4C53-86B8-A52D7EDBA488} {10E19AC8-BF39-4443-BEC3-1B0CBFE4C7AA} {2DEC00C7-21EE-4BF8-8F0E-773F11F126A2} {C35153A0-23C0-4A81-B3BB-6A1326F2B76B} {A33FD0EC-A9D3-4C21-9276-C241CC90F6C7} {310E59D2-7EA4-47BB-B319-500E78855336} {8090A09C-6FC5-48EF-9F40-65BF37F7ACC4} {0EEA5B11-88C0-4A9F-81AC-B10FD66B22EA} {50925B7B-E931-4978-A12A-586630F095F9} {3325F221-DB34-47B6-8308-46095447114E}
Deinterlace Caps: {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC4,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC4,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC4,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
D3D9 Overlay: Supported
DXVA-HD: Supported
DDraw Status: Enabled
D3D Status: Enabled
AGP Status: Enabled
MPO MaxPlanes: 3
MPO Caps: ROTATION,HORIZONTAL_FLIP,RGB,YUV,BILINEAR,HIGH_FILTER,STRETCH_YUV,STRETCH_RGB,IMMEDIATE,HDR (MPO3)
MPO Stretch: 21.000X - 0.334X
MPO Media Hints: colorspace Conversion
MPO Formats: NV12,YUY2,R16G16B16A16_FLOAT,R10G10B10A2_UNORM,R8G8B8A8_UNORM,B8G8R8A8_UNORM
PanelFitter Caps: ROTATION,HORIZONTAL_FLIP,RGB,YUV,BILINEAR,HIGH_FILTER,STRETCH_YUV,STRETCH_RGB,IMMEDIATE,HDR (MPO3)
PanelFitter Stretch: 21.000X - 0.334X
Component Drivers:
Driver Name: Unknown
Driver Version: Unknown
Driver Date: Unknown
Driver Provider: Unknown
Catalog Attributes: N/A

       Card name: Intel(R) Arc(TM) A770 Graphics
    Manufacturer: Intel Corporation
       Chip type: Intel(R) Arc(TM) A770 Graphics Family
        DAC type: Internal
     Device Type: Full Device (POST)
      Device Key: Enum\PCI\VEN_8086&DEV_56A0&SUBSYS_10208086&REV_08
   Device Status: 0180200A [DN_DRIVER_LOADED|DN_STARTED|DN_DISABLEABLE|DN_NT_ENUMERATOR|DN_NT_DRIVER]

Device Problem Code: No Problem
Driver Problem Code: Unknown
Display Memory: 48894 MB
Dedicated Memory: 16256 MB
Shared Memory: 32638 MB
Current Mode: 2560 x 1440 (32 bit) (75Hz)
HDR Support: Not Supported
Display Topology: Extend
Display Color Space: DXGI_COLOR_SPACE_RGB_FULL_G22_NONE_P709
Color Primaries: Red(0.639648,0.330078), Green(0.299805,0.599609), Blue(0.149414,0.059570), White Point(0.312500,0.329102)
Display Luminance: Min Luminance = 0.500000, Max Luminance = 270.000000, MaxFullFrameLuminance = 270.000000
Monitor Name: Generic PnP Monitor
Monitor Model: Acer ET322QU
Monitor Id: ACR0687
Native Mode: 2560 x 1440(p) (59.951Hz)
Output Type: Displayport External
Monitor Capabilities: HDR Not Supported
Display Pixel Format: DISPLAYCONFIG_PIXELFORMAT_32BPP
Advanced Color: Not Supported
Driver Name: C:\Windows\System32\DriverStore\FileRepository\iigd_dch_d.inf_amd64_85819d054b1d86c5\igdumdim64.dll,C:\Windows\System32\DriverStore\FileRepository\iigd_dch_d.inf_amd64_85819d054b1d86c5\igd10iumd64.dll,C:\Windows\System32\DriverStore\FileRepository\iigd_dch_d.inf_amd64_85819d054b1d86c5\igd10iumd64.dll,C:\Windows\System32\DriverStore\FileRepository\iigd_dch_d.inf_amd64_85819d054b1d86c5\igd12umd64.dll
Driver File Version: 31.00.0101.4369 (English)
Driver Version: 31.0.101.4369
DDI Version: 12
Feature Levels: 12_2,12_1,12_0,11_1,11_0,10_1,10_0,9_3,9_2,9_1
Driver Model: WDDM 3.1
Hardware Scheduling: DriverSupportState:Experimental Enabled:False
Displayable: Not Supported
Graphics Preemption: Triangle
Compute Preemption: Thread group
Miracast: Not Supported by Graphics driver
Detachable GPU: No
Hybrid Graphics GPU: Discrete
Power P-states: Not Supported
Virtualization: Paravirtualization
Block List: DISABLE_HWSCH
Catalog Attributes: Universal:False Declarative:True
Driver Attributes: Final Retail
Driver Date/Size: 2023-05-09 7:00:00 PM, 2276816 bytes
WHQL Logo’d: Yes
WHQL Date Stamp: Unknown
Device Identifier: {D7B78E66-15E0-11CF-27F2-4530A7C2D235}
Vendor ID: 0x8086
Device ID: 0x56A0
SubSys ID: 0x10208086
Revision ID: 0x0008
Driver Strong Name: oem134.inf:5f63e534827817bd:iDG2DH_w10_DS:31.0.101.4369:PCI\VEN_8086&DEV_56A0&SUBSYS_10208086
Rank Of Driver: 00CF0001
Video Accel: ModeMPEG2_A ModeMPEG2_C ModeWMV9_C ModeVC1_C
DXVA2 Modes: DXVA2_ModeMPEG2_VLD DXVA2_ModeMPEG2_IDCT {E07EC519-E651-

The Working PC is an i7-9700 with an RX6600

Note: I kept the old game save as well if further testing is needed. In the mean time I will advance this stage on the working pc.

18

I had the same issue on Intel Arc a750. Only could continue playing after disabling my Intel Arc and using my integrated AMD Ryzen apu. the rest of the game worked with Intel Arc though.

19

I’m having the same issue on Intel Arc A770. Was there ever a fix for this issue. I tried 2 different saves and it happens at this exact same spot.

StarTrekGame-Win64-Shipping_4utco1DUjO
StarTrekGame-Win64-Shipping_4utco1DUjO1402×777 6.86 KB